General FAQs

THISBFF 2021 will be a combination of online and physical screenings at Shaw Theatres Lido, Singapore.

All 15 films this year will be screened at Shaw Theatres Lido at these timings. As Shaw Theatres Lido is a Fully Vaccinated Cinema with effect from 19 August 2021, you will need to meet any one of these conditions to enter the cinema:

  1. Fully vaccinated* persons who are able to produce proof of vaccination on the TraceTogether / HealthHub app or Vaccination Card
  2. Recovered from COVID-19 and have a valid Pre-Event Testing (PET) exemption notice
  3. Possess a valid Approved Document reflecting a Negative COVID-19 test within 24 hours

Children aged 12 and below will not be allowed entry into the cinema halls for THISBFF 2021 screenings.

If you do not meet the above conditions, please buy the Online Pass to enjoy 8 selected films online.

Ticket Type Entitlement Price in Singapore dollars Accessible to
Single Ticket Watch 1 film in the cinema $13 + $1 SISTIC fee Fully vaccinated* patrons located in Singapore only
Online Pass Watch 8 films online $26 + $3 SISTIC fee Patrons located in Singapore and Malaysia

* Fully vaccinated persons should have received the full regimen of Pfizer/BioNTech Comirnaty, Moderna or WHO Emergency Use List (EUL) vaccines, with an additional two weeks for the vaccine to be fully effective.

Purchase your tickets online from the SISTIC website, the SISTIC mobile app, or call +65 6348 5555.

There are limited single-seat tickets at each physical screening, due to the seating configuration that must comply with COVID-19 safe management measures. If the single-seat tickets are sold out, you will have to purchase two tickets as the remaining seats are sold in multiples of two.

Yes, you can! Simply enter the quantity you need on this SISTIC page and add to cart.

After you make payment, SISTIC will email you the e-tickets which you can forward to your friends or family.

When the showtime comes, they just have to click the link in the ticket, sign in as a guest or with their SISTIC account, and enjoy the show!

Click here for instructions on watching the films online.

Tickets sold are not refundable, unless the screenings (either physical or online) are cancelled by the Organiser.
Please purchase tickets only if you meet any of the conditions listed in Q1, as refunds will not be made to ticket holders who are barred from entering the theatre for any reason.

FAQs related to THISBFF Physical Screenings at Shaw Theatres Lido

All 15 films this year will be screened at Shaw Theatres Lido at these timings. As Shaw Theatres Lido is a Fully Vaccinated Cinema with effect from 19 August 2021, you will need to meet any one of these conditions to enter the cinema:

  1. Fully vaccinated* persons who are able to produce proof of vaccination on the TraceTogether / HealthHub app or Vaccination Card
  2. Recovered from COVID-19 and have a valid Pre-Event Testing (PET) exemption notice
  3. Possess a valid Approved Document reflecting a Negative COVID-19 test within 24 hours

Children aged 12 and below will not be allowed entry into the cinema halls for THISBFF 2021 screenings.

Please purchase tickets only if you meet any of the above conditions, as refunds will not be made to ticket holders who are barred from entering the theatre for any reason.

If you do not meet the above conditions, please buy the Online Pass to enjoy 8 selected films online.

* Fully vaccinated persons should have received the full regimen of Pfizer/BioNTech Comirnaty, Moderna or WHO Emergency Use List (Sinovac, Sinopharm etc) vaccines, with an additional two weeks for the vaccine to be fully effective. Please refer to https://www.moh.gov.sg/covid-19/vaccination for more information on the list of approved vaccines.

If you were vaccinated overseas, please refer to FAQ question 9.

Acceptable proof of vaccination are:

  • Proof of vaccination via the TraceTogether/HealthHub App; OR
  • Vaccination Card, along with your Government-issued photo identification (e.g. NRIC, FIN or Passport)

Check In Proof

If you have yet to be fully vaccinated, you must produce your valid Approved Document showing a negative PET Result Notice (ART/PCR) in the last 24 hours (samples shown below – click image to enlarge) before the showtimes.

Sample documents

Please be informed that screenshots and pictures of the above documents will not be accepted.

No. You must be FULLY vaccinated to watch movies in the Fully Vaccinated Halls. This means you should have received two doses of the Pfizer/BioNTech Comirnaty, Moderna or WHO Emergency Use List (Sinovac, Sinopharm etc) vaccines, with an additional two weeks for the vaccine to be fully effective. Please refer to https://www.moh.gov.sg/covid-19/vaccination for more information on the list of approved vaccines.

Example: If you have taken your 2nd dose on 10 Aug, you are considered as fully vaccinated on 24 Aug, and your TraceTogether App will reflect “Vaccinated”.

You can purchase the Online Pass to watch 8 films online if you are not fully vaccinated.

Yes, as per the latest government guidelines that took effect from 19 August 2021, up to 5 fully vaccinated family members or friends are allowed to catch a movie together. However, you will need to be seated in twos, due to Shaw’s seating configuration. THISBFF in-cinema tickets are sold in multiples of two.

Please note that these government guidelines on social grouping may change according to the COVID-19 situation.

No, only fully-vaccinated individuals are allowed to watch movies at Shaw’s Fully-Vaccinated Halls, unless you have a valid Approved Document with negative COVID-19 Antigen Rapid Test (ART) or COVID-19 Polymerase Chain Reaction (PCR) test result. Otherwise, please purchase the Online Pass to enjoy THISBFF online.

Children aged 12 years and below will not be allowed entry into the cinema halls for THISBFF 2021 screenings. Please purchase the Online Pass for them to enjoy THISBFF online.

You are allowed to enter if you provide us with a valid Approved Document with negative COVID-19 Antigen Rapid Test (ART) or COVID-19 Polymerase Chain Reaction (PCR) test result.

Otherwise, you may purchase the Online Pass instead.

Seats are reconfigured to ensure safe distancing in all halls. Check more information on safety measures implemented by Shaw here https://www.shaw.sg/besafe.

Hard copy overseas vaccination certificates are not recognised. Individuals who received Covid-19 vaccinations overseas can visit these designated clinics to verify their records for use in Singapore. You will have to show your overseas vaccination record and undergo a serology test to detect the presence of Covid-19 antibodies.

Please visit the MOH website for the list of approved clinics to get your ART/PCR test. The validity of a negative ART/PCR Test result is 24 hours from the time you were registered at the testing premises to take the test.

Please ensure that your test result is still valid at the time of your movie screening till the movie ends, and produce a valid Approved Document by approved test providers stating your results and the duration of validity of your results (“COVID-19 Test Result Notice(s)”).

You are not allowed to remain in the Fully Vaccinated Halls if your test certificate has expired.

Tickets sold are not refundable, unless the screenings are cancelled by the Organiser.

Please purchase tickets only if you meet any of the conditions listed in Q1, as refunds will not be made to ticket holders who are barred from entering the theatre for any reason.

Please do not attend the screening if you have acute respiratory symptoms such as fever (above 37.5 degrees Celsius), cough or running nose – do see a doctor. Please keep your mask on at all times and do not change your seats. Please maintain a one-metre distance from other patrons at all times. For information on other precautions that Shaw is taking, please refer to the Shaw website.

FAQs related to THISBFF Online Screenings

Please click here for more details on the Online Pass and how to purchase it. Please note that the films are accessible by ticket holders located in Singapore and Malaysia only. The SISTIC Live platform will not allow ticket holders with IP addresses outside these two countries to view the films.
You would have received an e-ticket from SISTIC in your email inbox. Please follow these instructions to watch the films online. We recommend that you use a laptop or Smart TV connected to high-speed internet of at least 5-10 Mbps for an optimal experience.

Yes. Your Online Pass enables you to watch all 8 films on SISTIC Live from the time of the premiere, till 8 October 2021, 11.59pm. Follow these instructions to access the films anytime during this period. You may watch the films more than once.

Please ensure you have the following:

  • Operating System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher
  • Supported desktop browsers:
    • Google Chrome 45+
    • Mozilla Firefox 49+
    • Safari 10+
    • Microsoft Edge 15+
    • Internet Explorer 11 – requires Flash plugin to be installed
  • Supported mobile browsers: Chrome 45+, Safari 10+ (iOS)
  • Internet Connection: 5-10mbps download speed is recommended. Check your connection at www.speedtest.net.

No additional software download is required. You just need a high-speed internet connection and an internet browser on your laptop or Smart TV, to watch the films online.

There are two possible reasons:

The film(s) that you have tried to watch have yet to premiere. Please try again during each film’s premiere date and time listed here.

THISBFF films are accessible by ticket holders located in Singapore and Malaysia only. If you are located in other countries, you will not be able to view the films on SISTIC Live. You will see this message:
“The content is not available in your country due to copyright restriction and distribution rights.”

If you have purchased a ticket and are unable to access the content, please contact THISBFF on Facebook Messenger.

Please check the following:

Can you hear sound from other sources? Play something from another app or website such as iTunes or YouTube to make sure your speakers are on and working. If you’re using headphones, check that they are properly connected.

Check the speaker icon on the Livestream player. If you look at the bottom left corner of the player and see a speaker icon with an (X), that means the player is muted. Click the icon to turn the sound back on and adjust the volume.

You are not allowed to download or record the films screened at THISBFF Online, nor share the content with anyone or on any platform. Please respect the intellectual property rights of the filmmakers. If patrons are found to have downloaded, recorded or shared the films illegally, we will not hesitate to inform the filmmakers who have the right to pursue legal action.

No. Each e-ticket link is accessible by one user only.

Tickets sold are not refundable, unless the screening is cancelled by the Organiser.